Frequently Asked Questions
Find answers about our infrared imaging products, customization services, quotations, shipping, payment, product training and after-sales support.
Product & Customization
Q1 What products do you manufacture?
We specialize in short-wave infrared continuous zoom imaging systems, infrared riflescopes, laser rangefinders, three-spectrum fusion binoculars, boresighting devices and underwater cameras.
Q2 What industries are your products used in?
Our products are widely used in industrial inspection, outdoor observation, hunting, security monitoring, scientific research and specialized imaging applications.
Q3 Do you offer customization or OEM/ODM services?
Yes. We provide customization according to customer drawings, samples, technical parameters and application requirements. OEM and ODM services are available.
Q4 Can I customize the packaging?
Yes. Neutral packaging is available, or we can provide customized packaging with your logo, labels and product information.
Q5 Are your products certified?
We can provide ISO and other relevant certification documents according to the product model and customer requirements.
Q6 Can you provide product brochures?
Yes. Electronic catalogs, product specifications and supporting technical documents are available upon request.
Quotation & Shipping
Q7 How can I get a quotation?
Please send us the product model, drawings, dimensions, materials, technical specifications and required quantity. We will prepare a quotation promptly.
Q8 What shipping methods are available?
We can ship by air freight, sea freight or international express. FOB, CIF and DDP trade terms are available.
Q9 Do you accept long-term partnerships or distributor agreements?
Yes. We welcome long-term partners and distributors worldwide and can provide competitive pricing, technical support and cooperation policies.
Payment & Documents
Q10 What payment methods do you accept?
We accept T/T bank transfer, L/C, PayPal, Alibaba Trade Assurance and other payment methods agreed upon for specific orders.
Q11 Can you issue an invoice?
Yes. We provide proforma invoices and commercial invoices for payment processing and customs clearance.
Q12 Can you sign a Non-Disclosure Agreement?
Yes. We respect customer intellectual property and can sign an NDA before reviewing confidential drawings, samples or project information.
Training & After-sales Support
Q13 Do you provide product manuals or operation videos?
Yes. PDF user manuals and operation videos are available to help customers understand product installation, operation and maintenance.
Q14 Can you provide product training?
Yes. Remote product training and technical guidance are available to help customers become familiar with product functions and operation quickly.
Q15 Do you offer after-sales service?
Yes. We provide warranty and after-sales support. If a verified quality issue occurs, we can arrange repair, replacement, replenishment or another appropriate solution.